Phillip Jeffries is looking for a Contract Project Lead!
Our Contract Customer Service team aims to “WOW” our customers! We are searching for a customer-centric team player that is committed to providing the world’s best service. In this role, the Contract Project Lead will be responsible for overseeing all top projects and managing the project pipeline. They will also manage all custom projects and deliver exceptional service to the luxury interior design community.
If you’re looking for a rapidly growing company that has the feel of a start-up and the foundation of an established business, Phillip Jeffries may be your next home!
This position will report directly to the Contract Customer Service Manager.
What you will be doing:
Act as project lead on all large projects (over $50k )
Maintain and develop relationships with the key players within the Contract & Hospitality market- includes designers, purchasers, and hotel brands.
Work with top designers, luxury showrooms and our PJ sales force to provide exceptional customer service
Ensure that all projects are properly registered in CRM
Track, update, and follow up on all open pipeline projects in CRM,
Follow up on delegated tasks to other contract staff as needed
Coordinate sample, sample card, and strike-off shipments between, sales reps and factories
Track and manage shipment logistics
Quote pricing, stock, lead times and freight
Proactively recognize cross selling opportunities
Follow up on all sample leads and registered projects
Be a virtuoso team player that offers ruthless support
Work on the development of custom projects
File and maintain strike off Library
Work seamlessly with the Contract Business Development Manager and Contract Sales Manager
Be available attend Contract trade shows when necessary
Execute tradeshow lead follow up for contract projects
Work with Purchasing Department to negotiate pricing and follow up on open quotes
Approve all RFQs/RFPs
Create monthly pipelines for all markets
Be lead contact for markets outside of top 10 territories
Assist with Data Entry
Other duties as assigned
Upbeat, energetic, can-do attitude
Able to multitask and prioritize
Strong analytical skills
Outstanding communication skills and exceptional phone manner
Excellent time management and follow up skills
Able to work in a fast-paced, team-oriented environment
Proactive approach to problem solving
Excellent computer skills including data management, Word and Excel
2 years’ experience in customer service, sales support and/or retail
Proven track record of turning quotes into sales
2 years’ experience working with large accounts
Why Phillip Jeffries?
As a purpose-driven organization, we truly believe that where you work matters. We are committed to creating an organization with a higher purpose, a place where our talented team can truly flourish. Phillip Jeffries believes in creating an environment with opportunities to grow personally and financially, offering volunteer opportunities that support our community and environment as well as extending a rich benefits package to care for our most valuable assets, our team.
Stocked break room with complimentary healthy snacks and beverages
Easily accessible, just minutes from Routes 46, 80, 23 and GSP
Unique culture that includes an annual Spirit Week with a focus on our core values, team building and having fun!
Frequent team building activities
Annual holiday party and picnic
4-time “Best Places to Work in New Jersey” winner (2014, 2015, 2016, 2017)
Beautifully designed office space that includes open concept and collaborative work spaces, large kitchen, library, inclusion of live plants, convenient nursing room, privacy rooms, and access to natural light via most all work stations
Paid time off for community service with the ability to take (3) paid days off per year to volunteer during a work day and (3) days per year on a weekend earning you an additional (3) days of comp time
Gym rewards of up to $240 per year for every month that at least 12 visits are made to one of +4000 facilities
Phillip Jeffries, the world’s leader in natural, textured and specialty wallcoverings, has been providing award winning designs to the architectural and interior design community for over 40 years. With a diverse collection of product, Phillip Jeffries has provided luxury goods that grace the walls of properties such as the Wynn Hotel in Las Vegas and the Barney’s New York stores as well as luxurious homes throughout the world.
To learn more about Phillip Jeffries, please visit us at www.phillipjeffries.com.