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Phillip Jeffries

Customer Service Support Daymaker

Customer Happiness Agency – Fairfield, New Jersey
Department Customer Happiness Agency
Employment Type Full Time
Minimum Experience Entry-level

Phillip Jeffries is looking for Customer Service Sales Support!

Our Customer Service team aims to “WOW” our customers!  We are searching for a customer-centric team player that is committed to providing the world’s best service.  In this role, the qualified candidate will lend specialized support within the Customer Service Department and provide exceptional service to the luxury interior design community. Interested candidates must be able to work the 10:30am-7:30pm shift.

If you’re looking for a rapidly growing company that has the feel of a start-up and the foundation of an established business, Phillip Jeffries may be your next home!

This position will report directly to the Customer Service Manager.

What you will be doing:

1.    Perform heavy, detailed and accurate order entry
2.    Coordinate sample and sample card shipments upon request
3.    Manage and redirect various customer inquiries making sure it goes to the correct team member to answer
4.    Occasionally track down status of an order
5.    Process payments
6.    Create and setup new accounts in the PJ Computer System
7.    Team player that offers ruthless support to Daymakers | Account Executives

Must have:

1.      Attention to detail
2.      Excellent computer skills including data management, Word and Excel
3.      Upbeat, energetic, can-do attitude
4.      Able to multitask and prioritize
5.      Excellent time management and follow up skills
6.      Able to work in a fast-paced, team-oriented environment
7.      Proactive approach to problem solving
8.      2 years’ experience in customer service, data entry type role(s)

 Why Phillip Jeffries?

As a purpose-driven organization, we truly believe that where you work matters. We are committed to creating an organization with a higher purpose, a place where our talented team can truly flourish. Phillip Jeffries believes in creating an environment with opportunities to grow personally and financially, offering volunteer opportunities that support our community and environment as well as extending a rich benefits package to care for our most valuable assets, our team.


  1. Stocked break room with complimentary healthy snacks and beverages
  2. Easily accessible, just minutes from Routes 46, 80, 23 and GSP
  3. Unique culture that includes an annual Spirit Week with a focus on our core values, team building and having fun!
  4. Frequent team building activities
  5. Annual holiday party and picnic
  6. 4-time “Best Places to Work in New Jersey” winner (2014, 2015, 2016, 2017)
  7. Beautifully designed office space that includes open concept and collaborative work spaces, large kitchen, library, inclusion of live plants, convenient nursing room, privacy rooms, and access to natural light via most all work stations
  8. Paid time off for community service with the ability to take (3) paid days off per year to volunteer during a work day and (3) days per year on a weekend earning you an additional (3) days of comp time
  9. Gym rewards of up to $240 per year for every month that at least 12 visits are made to one of +4000 facilities


  1. Competitive salary
  2. 16 paid days off
  3. Paid holidays
  4. Plan option that offers 100% company paid medical benefits
  5. Dental and vision benefits
  6. Complimentary Flu Vaccines
  7. Tax advantages through Flexible Spending Accounts that allow you to pay for specific healthcare and dependent care expenses with pre-tax dollars
  8. Financial protection through Accident, Short Term Disability, Hospital and Cancer Insurance
  9. Identity theft protection
  10. Retirement Plan in which company automatically contributes approximately 10% of your annual compensation
  11. Bonus program

Phillip Jeffries, the world’s leader in natural, textured and specialty wallcoverings, has been providing award winning designs to the architectural and interior design community for over 40 years.  With a diverse collection of product, Phillip Jeffries has provided luxury goods that grace the walls of properties such as the Wynn Hotel in Las Vegas and the Barney’s New York stores as well as luxurious homes throughout the world.

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  • Location
    Fairfield, New Jersey
  • Department
    Customer Happiness Agency
  • Employment Type
    Full Time
  • Minimum Experience
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