IT Helpdesk Specialist

IT · Fairfield, New Jersey
Department IT
Employment Type Full Time
Minimum Experience Experienced

Phillip Jeffries is expanding our IT team and we are looking for an IT Helpdesk Specialist to join us!

In this role, you will ensure that IT Service Requests are processed quickly and efficiently, and that PJ users are supported in their IT needs.  The ideal candidate must be able think on their feet and has the motivation to think proactively.  The ideal candidate must be willing to work, 4:00 am - 1:00 pm EST Monday through Friday. This is a hybrid work from home/ work from HQ office opportunity. This position will report directly to our Director of IT

    What you will be doing:

    Responsible for ensuring that Help Desk tickets are:

    • Accurately classified, and all actions documented
    • Actioned efficiently and within agreed SLS

    Responsible for setting up users:

    • Security rights
    • Access to systems
    • Basic user configuration

    Responsible for setting up hardware:

    • Workstation
    • Laptops
    • Phones
    • Printers
    • Monitors
    • Scanners 
    • Scanning guns
    • Time clocks
    • Building access controls 

    Responsible for installation and user configuration of:

    • MS Windows
    • MS Office
    • Soft Phones
    • MS Dynamics ERP & CRM
    • WMS
    • Adobe Suite
    • Building security
    • Timeforce

    Responsible for maintenance of:

    • A/V Systems
    • Conferences
    • Meeting recordings

    Responsible for IT portion of

    • Staff on boarding
    • Staff off boarding
    • Customer meetings / presentations
    • Launch webinars

    Responsible for clear communication with

    • Vendors
    • Consultants
    • Partners

    Responsible for preparing and delivering:

    • Documentation
    • Training on standard IT systems
    • SharePoint guidance

    Must Have:

    • 3 – 5 years’ experience of helpdesk support role.
    • Hands on experience of user administration  
      • Active Directory 
      • O365 
      • Windows 
      • Azure 
      • OS installs 
      • AWS 
      • User setup  
    • Hands on experience with  
      • Hardware setup / provisioning 
      • Hardware troubleshooting 
      • Hardware builds and parts replacements 
    • Hands on experience of 
      • Application installation 
      • Basic configuration 
      • Software troubleshooting   
    • Hands on experience with Help Desk / Service Desk systems 
    • Comfortable with Microsoft Office suite 
    • Experience of administering Microsoft Teams, and Microsoft phone services 
    • Awesome verbal and written communication skills 
    • Great interpersonal skills 
    • Highly structured and organized 
    • Passion for technology 
    • Passion for learning 
    • Associate degree 
    • Can lift at least 40 lbs. 
    • Must have reliable form of transportation 
    • Internet Savvy 
    • A plus if you have: 
      • Experience creating training material and documents 
      • Microsoft / CompTIA certifications or equivalent 
      • ITIL Certification / knowledge 

    Why Phillip Jeffries?

    As a purpose-driven organization, we truly believe that where you work matters. We are committed to creating an organization with a higher purpose, a place where our talented team can truly flourish. Phillip Jeffries believes in creating an environment with opportunities to grow personally and financially, offering volunteer opportunities that support our community and environment as well as extending a rich benefits package to care for our most valuable assets, our team.


    • Stocked break room with complimentary healthy snacks and beverages
    • Easily accessible, just minutes from Routes 46, 80, 23 and GSP
    • Unique culture that includes an annual Spirit Week with a focus on our core values, team building and having fun!
    • Frequent team building activities
    • Annual holiday party and picnic
    • Beautifully designed office space that includes open concept and collaborative work spaces, large kitchen, library, inclusion of live plants, convenient nursing room, privacy rooms, and access to natural light via most all work stations
    • Paid time off for community service with the ability to take (3) paid days off per year to volunteer during a work day and (3) days per year on a weekend earning you an additional (3) days of comp time
    • Gym rewards of up to $240 per year for every month that at least 12 visits are made to one of +4000 facilities


    • Competitive salary
    • Bonus program
    • Paid days off
    • Paid holidays
    • Medical, dental and vision benefits
    • Complimentary Flu Vaccine
    • Retirement Plan in which company automatically contributes approximately 10% of your annual compensation
    • Tax advantages through Flexible Spending Accounts that allow you to pay for specific healthcare and dependent care expenses with pre-tax dollars
    • Financial protection through Accident, Short Term Disability, Hospital and Cancer Insurance
    • Identity theft protection

    Phillip Jeffries, the world’s leader in natural, textured and specialty wallcoverings, has been providing award winning designs to the architectural and interior design community for over 40 years.  With a diverse collection of product, Phillip Jeffries has provided luxury goods that grace the walls of properties such as the Wynn Hotel in Las Vegas and the Barney’s New York stores as well as luxurious homes throughout the world.

    To learn more about Phillip Jeffries, please visit us at

    Thank You

    Your application was submitted successfully.

    • Location
      Fairfield, New Jersey
    • Department
    • Employment Type
      Full Time
    • Minimum Experience