Sales Support Specialist

Sales International · London, London, City of
Department Sales International
Employment Type Full Time
Minimum Experience Entry-level

Phillip Jeffries is looking for a Sales Support Specialist to join our London team!

 

Our Customer Experience (CX) team aims to “WOW” our customers! We are searching for a customer-centric team player that is committed to providing the world’s best service. In this role, the qualified candidate will lend specialized support within the CX Department and provide exceptional service to the luxury interior design community. The Ideal candidate must be self-motivated, team oriented. This role will report to our Assistant Manager of Customer Experience (CX) Operations and located in our London office.

     

    What you will be doing: 


    • Own all Data Entry Functions 
      • Enter purchase orders 
      • Enter sales orders 
      • Enter Sales Quote 
      • Create Customers account 
    •  Own all Order Shipment facilitation  
      • Release orders 
      • Create shipping documents (Customs & SLI) 
      • Create packing slips 
      • Track all shipments & provide details to Customer 
    •  Offer World Class Customer Support 
      • Before, during & after the point of sale (as needed) 
      • Ensure swift & win/win resolutions to any claims 
    •  Assist in Customer Follow up 
      • Follow up on memo orders 
      • Follow up on all open reserves 
      • Follow up on customer emails and inquiries 
      • Liaison with customers over the phone  
      • Liaison with International partners 
    •  Act as customer service support for international clientele 

     

     Must have:

     

    • Must live in London or the Greater London Area
    • 2+ years’ experience in customer service, sales support and/or data entry role
    • Keen interest and appreciation for luxury products and interior design
    • Strong analytical skills 
    • Strong computer skills including data management, Excel and various communication platforms 
    • Outstanding communication skills, both verbal and written 
    • Excellent time management and follow up skills 
    • Able to multitask and prioritize 
    • Able to work in a fast-paced, team-oriented environment 
    • Proactive approach to problem solving 
    • Excellent organizational skills and strong attention to detail 
    • Upbeat, energetic, can-do attitude 


    Why Phillip Jeffries?

     

    As a purpose-driven organization, we truly believe that where you work matters. We are committed to creating an organization with a higher purpose, a place where our talented team can truly flourish. Phillip Jeffries believes in creating an environment with opportunities to grow personally and financially, offering volunteer opportunities that support our community and environment as well as extending a rich benefits package to care for our most valuable assets, our team.

     

     Benefits/Perks:

     

    • Competitive salary
    • Bonus program
    • Paid days off
    • Paid holidays
    • Unique Culture

     

    Phillip Jeffries, the world’s leader in natural, textured and specialty wallcoverings, has been providing award winning designs to the architectural and interior design community for over 40 years.  With a diverse collection of product, Phillip Jeffries has provided luxury goods that grace the walls of properties such as the Wynn Hotel in Las Vegas and the Barney’s New York stores as well as luxurious homes throughout the world. To learn more about Phillip Jeffries, please visit us at www.phillipjeffries.com.

     

    Thank You

    Your application was submitted successfully.

    • Location
      London, London, City of
    • Department
      Sales International
    • Employment Type
      Full Time
    • Minimum Experience
      Entry-level