IT Helpdesk Specialist

IT · Fairfield, New Jersey
Department IT
Employment Type Full Time
Minimum Experience Experienced

Phillip Jeffries is expanding our IT team and we are looking for an IT Helpdesk Specialist to join us!

In this role, you will ensure that IT Service Requests are processed quickly and efficiently, and that PJ users are supported in their IT needs.  The ideal candidate must be able think on their feet and has the motivation to think proactively.  The ideal candidate must be willing to work, 11:00 am to 8:00 pm EST Monday through Friday. This is a hybrid work from home/ work from HQ office opportunity. This position will report directly to our IT Operations Manager.

    What you will be doing:

    Responsible for ensuring that Help Desk tickets are:

    • Accurately classified, and all actions documented
    • Actioned efficiently and within agreed SLS

    Responsible for setting up users:

    • Security rights
    • Access to systems
    • Basic user configuration

    Responsible for setting up hardware:

    • Workstation
    • Laptops
    • Phones
    • Printers
    • Monitors
    • Scanners 
    • Scanning guns
    • Time clocks
    • Building access controls 

    Responsible for installation and user configuration of:

    • MS Windows
    • MS Office
    • Soft Phones
    • MS Dynamics ERP & CRM
    • WMS
    • Adobe Suite
    • Building security
    • Timeforce

    Responsible for maintenance of:

    • A/V Systems
    • Conferences
    • Meeting recordings

    Responsible for IT portion of

    • Staff on boarding
    • Staff off boarding
    • Customer meetings / presentations
    • Launch webinars

    Responsible for clear communication with

    • Vendors
    • Consultants
    • Partners

    Responsible for preparing and delivering:

    • Documentation
    • Training on standard IT systems
    • SharePoint guidance

    Must Have:

    • 3 – 5 years’ experience of helpdesk support role.
    • Hands on experience of user administration  
      • Active Directory 
      • O365 
      • Windows 
      • Azure 
      • OS installs 
      • AWS 
      • User setup  
    • Hands on experience with  
      • Hardware setup / provisioning 
      • Hardware troubleshooting 
      • Hardware builds and parts replacements 
    • Hands on experience of 
      • Application installation 
      • Basic configuration 
      • Software troubleshooting   
    • Hands on experience with Help Desk / Service Desk systems 
    • Comfortable with Microsoft Office suite 
    • Experience of administering Microsoft Teams, and Microsoft phone services 
    • Awesome verbal and written communication skills 
    • Great interpersonal skills 
    • Highly structured and organized 
    • Passion for technology 
    • Passion for learning 
    • Associate degree 
    • Can lift at least 40 lbs. 
    • Must have reliable form of transportation 
    • Internet Savvy 
    • A plus if you have: 
      • Experience creating training material and documents 
      • Microsoft / CompTIA certifications or equivalent 
      • ITIL Certification / knowledge 

    Why Phillip Jeffries?


    As a purpose-driven organization, we truly believe that where you work matters. We are committed to creating an organization with a higher purpose, a place where our talented team can truly flourish. Phillip Jeffries believes in creating an environment with opportunities to grow personally and financially, offering volunteer opportunities that support our community and environment as well as extending a rich benefits package to care for our most valuable assets, our team.

    Compensation Benefits:

    • Competitive salary
    • Company bonus program
    • Annual Cost of Living Increase
    • Retirement Plan - company automatically contributes approximately 10% of your annual compensation

    Health Benefits:

    • Medical Coverage – low cost to the employee ($20 per month)
      • Spouse/ Domestic Partner/ Civil Union Partner Coverage
      • Family Coverage
    • Health Reimbursement Account (HRA)
    • Prescription Plan
    • Dental and vision coverage
    • Tax advantages through Flexible Spending Accounts that allow you to pay for specific healthcare and dependent care expenses with pre-tax dollars

    Other PJ Perks & Benefits:

    • 16 Paid days off per calendar year
    • 10 Paid holidays
    • Detailed onboarding plans that outline 30/60/90 goals and trainings.
    • Earn Paid time off for community service - Up to 3 days per year
    • Employee Discount on PJ Wallcoverings
    • Hybrid work schedule

    About Us:

    Phillip Jeffries, the world’s leader in natural, textured and specialty wallcoverings, has been providing award winning designs to the architectural and interior design community for over 40 years.  With a diverse collection of product, Phillip Jeffries has provided luxury goods that grace the walls of properties such as the Wynn Hotel in Las Vegas and the Barney’s New York stores as well as luxurious homes throughout the world. To learn more about Phillip Jeffries, please visit us at


    Phillip Jeffries is an Equal Opportunity Employer committed to diversity, inclusion, and equality in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law.

    Thank You

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    • Location
      Fairfield, New Jersey
    • Department
    • Employment Type
      Full Time
    • Minimum Experience